Technical Support Engineer at Digital Network Communications
Digital Network Communications is seeking a skilled and proactive professional for the role of Technical Support Engineer. This position offers an excellent opportunity for candidates with strong technical expertise and problem-solving skills to support clients and ensure smooth operation of networking and communication systems.
As a Technical Support Engineer, you will be responsible for troubleshooting hardware and software issues, assisting customers with technical problems, and providing timely solutions to ensure client satisfaction. The role also involves configuring network devices, monitoring system performance, and collaborating with the engineering team to improve service quality. Candidates should have experience in networking, telecommunications, and technical support, along with excellent communication skills to assist clients effectively.
This position is ideal for individuals seeking online jobs in Bangladesh, part-time jobs, or bd jobs in the IT and telecommunications sector. It also suits candidates exploring NGO jobs BD, govt jobs, or call center jobs BD, as it combines technical expertise with client interaction and problem-solving responsibilities.
Working at Digital Network Communications offers a dynamic environment with opportunities for professional growth and skill development. Candidates will gain exposure to advanced networking technologies and contribute to delivering reliable technical services to a diverse client base.
If you are a motivated and detail-oriented professional looking for your next chakri in the IT sector, the Technical Support Engineer position at Digital Network Communications is the perfect opportunity. Apply today to join a forward-thinking organization and advance your career while providing exceptional technical support and solutions.
Requirements
Education
Bachelor of Science (BSc) in Computer Science & Engineering
Bachelor of Science (BSc) in Electrical & Electronic Engineering
Diploma in Computer
Bachelor of Science (BSc) in Telecommunication
Experience
At most 2 years
Freshers are also encouraged to apply.
Additional Requirements
Age 18 to 28 years
Must be good in English for communication (verbal and written)
Need to work even in any National & Religious Holiday and willingness to work Long Hours.
Work with team environment with spirit and must ability to work in Roster (Day/Night) basis from office.
Hindu and Other Religious are also Encourage to apply.
Responsibilities & Context
International Customer Support for A2P Messaging solution and service (Over Messenger/Microsoft Teams, Social media and Phone).
Troubleshooting of database related web-based telecommunication software by 24/7 hours.
Python, PHP, MySQL, MSSQL based software maintenance and configure.
Communicate with International business partners and must be in English.
Willingness to work long hours by Roster (Day/Night) basis form office and ability to adapt to changing environment.
Give support solution to overseas company (www.technexaca.com) and customers.
Monitor and troubleshoot A2P SMS traffic and analyze SMS campaign performance metrics.
Coordination with international telecommunication carriers and aggregators is required to resolve delivery-related routing challenges.
Reporting daily received and appointed tasks from software systems service.
Reporting regular errors finding from software systems service and solution feedback to management and customers.
Actively participate in all aspects on running web-based software service testing.
Skills & Expertise
Graphics Design, Microsoft Excel
Compensation & Other Benefits
Lunch Facilities: Partially Subsidize
Salary Review: Yearly
Festival Bonus: 2
Apply Procedure
Email Your CV
Send your CV to the given email support@diginetcom.net
