Asst. Manager/ Manager- Customer Service at Dream Touch Group
Are you passionate about building a career in customer service management? We are looking for a talented and dynamic professional for the role of Asst. Manager/Manager – Customer Service. This is an excellent opportunity for individuals who want to grow in customer care, customer support, and call center management while developing leadership skills.
As a Customer Service Manager, you will be responsible for leading and motivating a team of customer service executives, ensuring excellent customer experience, and maintaining service quality. You will handle escalated issues, monitor daily operations, and implement strategies to improve customer satisfaction and retention. The role also requires close coordination with sales, operations, and technical teams to provide seamless service solutions.
The ideal candidate should have prior experience in customer service, call center management, or customer support operations. Strong communication skills, leadership ability, and problem-solving mindset are essential. Knowledge of CRM tools, email correspondence, and MS Office will be an added advantage.
If you are looking for Assistant Manager Customer Service jobs or Manager Customer Service jobs in Bangladesh, this position will give you the platform to grow your career. Apply today and join our professional team to take your career in customer service management to the next level.
Requirements
Education: SSC/HSC/Diploma/Honors/Bachelor/Master in any discipline. Current college or university students may also apply.
Age: 18–68 years.
Strong communication and interpersonal skills.
Patience, politeness, and ability to work under pressure.
Ability to manage a customer service team efficiently.
Key Responsibilities
Handle incoming and outgoing calls to provide excellent customer support.
Maintain high customer satisfaction by using effective communication techniques.
Provide accurate and detailed information about products and services.
Prioritize service for skilled and experienced team members.
Respond to customer inquiries with patience, courtesy, and professionalism.
Speak clearly, politely, and accurately at all times.
Use a smartphone effectively for work-related communication.
Assist in team management and coordination.
Compensation & Benefits
Mobile bill allowance
Medical allowance
Performance bonus
Yearly salary review
2 Festival bonuses
Other benefits as per company policy
Job Highlights
ঢাকা সিটির যেকোনো শাখা অফিস থেকে কাজ করতে পারবেন। সরকারি বেসরকারি প্রতিষ্ঠান থেকে অবসরপ্রাপ্তগন এবং রানিং স্টুডেন্টরাও আবেদন করতে পারবেন।
মহিলাদের অগ্রাধিকার দেওয়া হবে।
Apply Procedure
Email Your CV
Send your CV to the given email dtouchgroup.bd@gmail.com
Experience
2 years
Salary
Tk. 20000 - 40000 (Monthly)
Employment Status
Full Time
Company Details
Dream Touch Group
Address:
Head office_ 121, Kamlapur Motijheel Dhaka 1000. Local office _ 62/2 Agrani bank tower, Adarasha sadar Cumilla.
