We are looking for a highly motivated and customer-focused Officer – Ecommerce Customer Care to join our growing team. As an Ecommerce Customer Care Officer, you will play a key role in providing exceptional support to our online customers, ensuring a smooth, professional, and satisfying shopping experience.
In this role, you will handle customer queries through phone, email, live chat, and social media channels. As an Ecommerce Customer Service Executive, your responsibility will be to resolve order-related issues, provide accurate product information, and assist with order tracking, returns, and refunds. You will be the first point of contact for customers, so maintaining a positive brand image and delivering excellent service will be essential.
As an Online Customer Support Officer, you will also be responsible for collecting customer feedback and sharing insights with the management team to improve overall service quality. You will listen to customer concerns with patience, respond effectively to complaints, and ensure long-term customer satisfaction.
This is a great opportunity to build a career as an Ecommerce Helpdesk Officer in the fast-growing digital marketplace. You will gain valuable professional experience, develop strong customer service skills, and contribute to the success of one of the most dynamic industries.
Join us as an Officer – Ecommerce Customer Care and be part of a team dedicated to enhancing customer experience in online shopping.
Requirements
Education:
Bachelor of Business Administration (BBA) or any Bachelor’s degree in Business Studies.
Fresh graduates with strong communication skills and eagerness to learn are encouraged to apply.
Additional Requirements:
Age range: 24–35 years.
Excellent verbal and written communication skills in Bangla and English.
Attentive, responsible, and disciplined in maintaining daily order updates.
Familiarity with Google Sheets, Facebook Marketing, Meta Business Suite, and Order Management Systems.
Ability to provide consistent follow-ups and daily reporting.
Skilled in professional communication over phone and Messenger.
MetaMentor Center is looking for dedicated candidates to join as Officer – Ecommerce Customer Care. This is a full-time role that combines order management, digital marketing, and customer support for learners preparing for the Banking Professionals Exam. MetaMentor Center offers high-quality hand notes and crash courses designed specifically to help candidates prepare efficiently and achieve success with confidence. As an Ecommerce Customer Care Officer, you will ensure smooth operations of order processing, assist in online marketing campaigns, and support the creation and distribution of study materials. Your contributions will directly enhance the customer experience and help learners access educational resources effortlessly.
Key Responsibilities:
Manage and update customer orders and queries accurately.
Assist with digital marketing tasks including Facebook campaigns and content promotion.
Support in the preparation and delivery of study materials.
Maintain clear records, follow up regularly, and report performance updates to the team
Compensation & Benefits:
Two annual festival bonuses.
Opportunity to grow in Ecommerce Customer Support, Order Management, and Digital Marketing.
Work in a professional and dynamic environment with career development opportunities.
Apply Procedure
Email Your CV
Send your CV to the given email metamentorcenter@gmail.com
